FAQ


1 - I Can't Log In

Please use "Forgotten Password" & enter the email you used to sign up with - Click here


2 - Can you see our Card Details:

No..  We use external trusted payment methods like PayPal ,also our on site payment method we do not see your details.So you can shop with confidence while using your payment cards on our site.Also our sign in and checkout sections are SSL enabled to ensure your security and safety


3 - Do you give our Details Away:

Absolutely NO.We only share your details with suppliers and they will not contact you .But we may contact you from time to time when the need arises


4 - What are you postage rates:

Postage to the UK starts from £4.50 per order.We can deliver to other countries but will need to quote for delivery first


5 - Why is your first class delivery so expensive

Unfortunately this is the price we are charged by our suppliers for next day delivery


6 - Why do some products take so long to be dispatched 

Some of our products are sent directly from factories and when they are busy items can take longer to make and dispatch.Although we do do our best to get your item out as soon as possible.


7 - I heard Pewter is not safe to use

All pewter used to make our products are lead free and safe for daily use.. All we ask is you do not place our pewter in dish washers they can can discolour and damage the pewter


8 - Do you do back orders?

Yes we can do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like to wait for product to return to stock or replace with another item.


9 - How can I write a review on a product?

If you have purchased a product you can either go to

  1. Your account and click on My Reviews tab ,or
  2. Find the product you purchased and click on the reviews tab
  3. Wait for the review email to arrive in your inbox and follow instructions.
  4. Or you can contact us and we can help you with a review

10 - I tried to check out with the item in my shopping cart but I get no where or I am getting error messages

I am sorry this is happening to you. If you find you are unable to sign up or checkout please get in contact with us and we can help you to get though the process


11 - When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Please double check the credit card number and expiration date and other information on your card,as any incorrect details may decline your card from working.Or try using another card if you are able to as due to security some cards may fail


12 - Want to download an invoice?

Please log into your account here and you can find your invoices under Order History.
Click on PDF and it should open up with adobe acrobat.
Any issues please get in contact and we can send you a printed copy


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