Privacy Notice
Introduction
This is the privacy notice of Pewter World. In this document, "we", "our", or "us" refer to Pewter World.
Our registered office is:
14 Mannington Road, Roebuck Park, Hellingly, BN27 4DQ, United Kingdom
Pewter World ("the Company") is committed to protecting the privacy of visitors to our website, www.pewterworld.co.uk ("the Site"), and the users of our services. This Privacy Notice explains how we collect, store, use, and share personal data.
We comply with all applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you consent to the data practices described in this notice. If you do not agree, you must discontinue use of our website.
What Information We Collect
Personal Data You Provide
We may collect personal data when you:
- Register an account on our website
- Place an order
- Sign up for newsletters, promotions, or offers
- Contact us for customer service or support
- Participate in surveys or competitions
This may include:
- Name
- Email address
- Postal address
- Phone number
- Payment details (processed securely by third-party payment providers)
- Any other personal information you voluntarily provide
We do not store or process full payment details. All transactions are securely handled by our payment partners, such as PayPal and Braintree.
Automatically Collected Data
When you visit our website, we may automatically collect technical information, including:
- IP address
- Browser type and version
- Operating system
- Device information
- Website usage data (e.g., pages visited, time spent on site)
This information is used to improve website functionality and provide a better user experience.
Cookies & Tracking Technologies
Our website uses cookies to:
- Recognise returning visitors
- Store user preferences
- Track website performance and analytics
- Enable secure transactions
For more details, see our Cookies Policy below.
How We Use Your Information
We process personal data for the following reasons:
- To fulfil our contract with you – process orders, arrange delivery, and provide customer service.
- To comply with legal obligations – prevent fraud, maintain tax records, and adhere to regulatory requirements.
- For legitimate business interests – improve website functionality, personalise marketing, and manage customer interactions.
- With your consent – send promotional emails, special offers, and newsletters (you can opt out at any time).
We do not sell or lease your personal data to third parties.
Your Rights Under UK GDPR
Under UK data protection laws, you have the right to:
- Access your data – request a copy of the personal data we hold about you.
- Rectify incorrect data – ask us to correct inaccurate or incomplete information.
- Request deletion – request that we erase your data, where legally permitted.
- Restrict processing – limit how we use your data in certain circumstances.
- Object to processing – object to direct marketing or other forms of data processing.
- Data portability – request to transfer your personal data to another service provider.
To exercise these rights, please contact us at admin@pewterworld.co.uk.
Data Retention
We retain your personal data only for as long as necessary for:
- Providing services – fulfilling orders, processing returns, and handling customer queries.
- Legal compliance – maintaining records for tax, accounting, and regulatory purposes.
- Business operations – analysing customer trends and improving services.
Once no longer required, your data will be securely deleted or anonymised.
Sharing Your Information
We may share your information only in these circumstances:
- With trusted service providers – such as payment processors, couriers, and IT service providers.
- To comply with legal obligations – when required by law enforcement or government authorities.
- To protect our rights – if necessary for fraud prevention, legal claims, or dispute resolution.
We require all third parties handling personal data to adhere to strict security standards.
Internet Privacy & Cookies Policy
Cookies are small text files stored on your device when you visit our website. We use cookies for:
- Essential functions – enabling website navigation and secure transactions.
- Performance tracking – measuring site traffic and user behaviour.
- Personalisation – remembering preferences for a better experience.
You can manage or disable cookies via your browser settings. However, some features of our website may not function properly without them.
For further details, visit www.aboutcookies.org.
Third-Party Links & External Sites
Our website may contain links to third-party sites. Please note that:
- We do not control these websites.
- We are not responsible for their content or privacy policies.
- You should review their privacy policies before providing personal information.
How We Protect Your Information
We implement appropriate security measures to safeguard personal data, including:
- SSL encryption – secure transmission of sensitive information.
- Access controls – restricting data access to authorised personnel.
- Regular security monitoring – detecting and preventing potential breaches.
However, no method of online transmission is 100% secure. You use our website at your own risk.
Children’s Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect data from children. If we discover that we have inadvertently collected information from a minor, we will delete it promptly.
How to Contact Us
For privacy-related inquiries, you can contact us at:
📧 Email: info@pewterworld.co.uk
📍 Address: 14 Mannington Road, Roebuck Park, Hellingly, BN27 4DQ, UK
If you are unsatisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Policy Updates
We may update this Privacy Notice from time to time to reflect changes in legislation or business practices. Any modifications will be posted on this page, so please review it periodically.
Last Updated: [22 Feb 2025]