Welcome to Pewter World
We provide a range of pewter gifts, glassware and other products, including products that may be engraved or personalised.
These Terms & Conditions apply when you access or use www.pewterworld.co.uk or purchase products from us. Please read them carefully before placing an order.
By placing an order, you agree to the version of these Terms & Conditions displayed on our website at that time. Nothing in these terms affects your statutory rights as a consumer.
About Us
The website www.pewterworld.co.uk is operated by Pewter World.
Our contact address is:
Pewter World
Mannington Road
Roebuck Park
Hellingly
BN27 4DQ
United Kingdom
You can contact us through:
www.pewterworld.co.uk/contact-us
Your Order
Each order placed through our website constitutes an offer to purchase the products listed in the order.
After placing an order, you should receive an order acknowledgement. This confirms that we have received your order but does not necessarily mean that it has been accepted.
A contract is formed when we accept your order and begin processing it or send confirmation that it has been accepted.
Please check all product, engraving, personalisation, billing and delivery details carefully before submitting your order.
We reserve the right to refuse or cancel an order where:
- A product is unavailable.
- We cannot obtain authorisation for payment.
- The price or product information contains an obvious error.
- We cannot deliver to the supplied address.
- We reasonably suspect fraud or unlawful activity.
- The order breaches these Terms & Conditions.
If we cannot accept or fulfil an order after payment has been taken, we will notify you and issue a full refund.
Product availability is not guaranteed. If a product is unavailable or significantly delayed, we will contact you and offer an alternative, a revised delivery estimate or a refund.
Engraving and Personalisation
You are responsible for checking all names, dates, messages, spelling, capitalisation and other personalisation details before submitting your order.
We will normally reproduce engraving exactly as entered, subject to reasonable adjustments to positioning, spacing, letter size and layout.
If the requested wording or layout presents a problem, we may contact you for clarification. Production may be delayed until we receive your response.
We reserve the right to refuse engraving that is unlawful, threatening, discriminatory, offensive or infringes another person’s rights.
Products that are made to your specifications or clearly personalised do not normally qualify for the statutory right to cancel simply because you have changed your mind.
This does not affect your rights if a personalised product is faulty, damaged, incorrectly supplied or does not match the details submitted with your order.
Cancellations
Please contact us as soon as possible if you wish to cancel an order.
We may not be able to stop an order that has already entered production, been engraved, personalised or dispatched.
For eligible non-personalised products purchased online, you normally have the right to cancel from the time the order is placed until 14 days after delivery.
After notifying us of cancellation, you normally have a further 14 days to return eligible products.
Further information is provided in our Delivery, Returns and Refund Policy.
Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to place an order through our website.
You must not use our website or services for fraudulent, unlawful or unauthorised purposes.
Products purchased for resale, commercial distribution or another business purpose may be subject to separate terms agreed with us.
User Accounts
You may create an account to manage orders and access certain website features.
You are responsible for:
- Providing accurate and current information.
- Keeping your login details confidential.
- Informing us if you believe your account has been accessed without permission.
We may temporarily suspend or restrict an account where reasonably necessary to protect the customer, Pewter World or other website users from suspected fraud, security threats or unlawful activity.
You remain responsible for orders placed through your account unless the account was used without your authority and this was not caused by your failure to take reasonable care of your login details.
Prices
All prices are displayed in pounds sterling and include VAT where applicable unless stated otherwise.
The price charged will be the price displayed when the order is submitted, except where there is an obvious pricing error.
Delivery charges and any optional services will be displayed before the order is confirmed.
We may change product prices, promotions and discounts at any time. Changes will not affect orders that we have already accepted.
Promotional offers may be subject to additional terms, availability and expiry dates.
Payments
Available payment methods are displayed during checkout and may include payment cards, PayPal, Klarna, Google Pay, Amazon Pay or other methods provided through our payment processor.
Payment services may be supplied by independent payment providers and may be subject to their own terms and eligibility checks.
We do not directly store complete payment-card details.
We do not accept payment by cash or cheque unless this has been expressly agreed with us in advance.
Dispatch and Delivery
We aim to process and dispatch orders by the end of the next working day. During busy periods, or where an item must be obtained from a supplier, dispatch may take up to three working days.
Engraving and personalisation may add up to one additional working day, depending on when the order is received.
Certain products may have longer lead times. Where applicable, this will be stated on the relevant product page.
Selected products may qualify for Next Day Delivery when that service is available and selected during checkout. Availability may depend on the product, stock and the time the order is placed.
Delivery dates are estimates unless we have expressly agreed to deliver by a particular date.
Please ensure that the delivery address is complete and accurate. We may charge reasonable additional delivery costs where a parcel is returned because an incorrect address was supplied, delivery was refused or the parcel was not collected.
Further information is available in our Delivery, Returns and Refund Policy.
International Customers
Apart from Ireland, we do not currently dispatch orders directly outside the UK.
International customers may use an independent parcel-forwarding company that provides a UK delivery address and arranges onward delivery overseas.
Any parcel-forwarding arrangement is made between the customer and their chosen provider. The customer is responsible for international delivery charges, customs duties, taxes and administration fees.
Where the customer independently appoints a forwarding company that Pewter World did not offer as a delivery option, responsibility for onward carriage normally passes to the customer after the parcel has been safely delivered to and accepted at the forwarding company’s UK address.
This does not affect our responsibility for faults, damage or errors that existed when the forwarding company received the order.
Returns and Refunds
Eligible non-personalised products may normally be cancelled within 14 days following delivery. The customer then has a further 14 days to return the products.
Unless a product is faulty, damaged or incorrectly supplied, the customer is responsible for the direct cost of returning it.
Products may be inspected as they would be in a shop. We may make a reasonable deduction where handling beyond what is necessary has reduced a product’s value.
Personalised and made-to-order products cannot normally be returned because the customer has changed their mind.
If a product is faulty, damaged, misdescribed or incorrectly supplied, your statutory rights remain unaffected. We will provide an appropriate remedy and cover reasonable return costs where legally required.
Eligible refunds will include the product price and our least expensive standard delivery charge. Additional charges for premium or expedited delivery will not normally be refunded.
Refunds will be processed within the applicable statutory period using the original payment method.
Further information is provided in our Delivery, Returns and Refund Policy.
Product Information and Images
We make every reasonable effort to ensure that product descriptions, specifications, prices and images are accurate.
Product images are provided to help illustrate the products. Minor variations in colour, finish, engraving appearance, dimensions or packaging may occur because of screen settings, lighting, materials and normal manufacturing processes.
Measurements and capacities may be approximate where stated.
We may correct product information or replace images when necessary. Corrections will not affect an order already accepted unless we contact you and you agree to the change.
Nothing in this section limits your rights where a product is faulty, materially different from its description or unsuitable for a purpose made known to us.
Acceptable Website Use
You must not:
- Use the website for an unlawful or fraudulent purpose.
- Attempt to gain unauthorised access to the website, customer accounts or connected systems.
- Introduce viruses, malicious software or harmful code.
- Interfere with the operation or security of the website.
- Use automated systems to extract website content without permission.
- Submit offensive, defamatory, threatening, discriminatory or unlawful content.
- Post spam, misleading reviews or content unrelated to the relevant product or service.
We may remove content or restrict access where reasonably necessary to protect our website, customers or legal rights.
Reviews and User-Submitted Content
If you submit a review, image, comment or other content, you confirm that:
- The content is based on your genuine experience.
- You have the right to submit it.
- It is not unlawful, defamatory, misleading or infringing.
- It does not contain another person’s private information without permission.
You retain ownership of your content but grant Pewter World permission to display and reproduce it in connection with our website and marketing.
We may moderate or remove content that breaches these terms. We will not remove a genuine negative review merely because it is unfavourable.
Intellectual Property
Website content, including text, photographs, graphics, logos, designs and software, is owned by or licensed to Pewter World and is protected by applicable intellectual-property laws.
You may view and print website content for personal, non-commercial use.
You may not reproduce, modify, distribute, sell or commercially exploit our website content without prior written permission.
Third-party trademarks and product names remain the property of their respective owners.
Privacy and Personal Information
We collect and use personal information in accordance with our Privacy Policy and applicable UK data-protection law, including the UK GDPR and Data Protection Act 2018.
Our Privacy Policy explains:
- What personal information we collect.
- Why and how we use it.
- How long it may be retained.
- When it may be shared.
- Your data-protection rights.
- How to contact us about your information.
Cookies
We use cookies and similar technologies to operate the website, remember preferences, measure performance and, where permission is required, support analytics or advertising.
You can manage optional cookies through our cookie controls. Blocking essential cookies through your browser may prevent parts of the website or checkout from working correctly.
Further information is available in our Cookie Policy.
Electronic Communications
We may send communications that are necessary to process an order, provide delivery updates, respond to enquiries, administer an account or provide important service information.
Marketing communications will only be sent where we have an appropriate lawful basis. You can unsubscribe from marketing messages at any time without affecting essential order or service communications.
Third-Party Services and Links
Our website may contain links to independent third-party websites or use services provided by payment, delivery or technology companies.
We are not responsible for third-party websites that we do not operate. A link does not necessarily mean that Pewter World endorses the third party.
You should review the terms and privacy policies of a third-party service before using it.
This does not exclude any responsibility that we have for services or delivery providers appointed by us to fulfil your order.
Website Availability
We aim to keep the website available and accurate but cannot guarantee uninterrupted access.
We may temporarily restrict access for maintenance, security, updates or circumstances beyond our reasonable control.
We will not be responsible for losses caused solely by temporary website unavailability where we have exercised reasonable care. This does not limit liability that cannot legally be excluded.
Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of your statutory consumer rights.
- Any other liability that cannot legally be excluded.
If you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or failure to exercise reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a purchase made solely for personal use.
Events Beyond Our Reasonable Control
We will not be responsible for delay or failure caused by events beyond our reasonable control, such as severe weather, transport disruption, postal strikes, natural disasters, pandemics or government restrictions.
If such an event significantly delays an order, we will contact you where reasonably possible and take steps to minimise the effect.
Your rights to cancel or receive a refund where required by law will not be affected.
Suspension or Termination of Website Use
We may suspend or terminate access to an account where we reasonably believe that the user has:
- Provided false or fraudulent information.
- Misused the website.
- Attempted unauthorised access.
- Submitted unlawful or abusive content.
- Breached these Terms & Conditions.
Suspension or termination of an account will not remove rights or obligations connected with an order already accepted.
Changes to These Terms
We may update these Terms & Conditions when our services, website or legal obligations change.
The terms applying to an order will be those displayed when the order was placed. Later changes will not retrospectively alter an existing contract unless required by law or expressly agreed with the customer.
Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections that apply where you live and may be entitled to bring proceedings in your local courts.
Contact Us
For questions about these Terms & Conditions, an order or our products, please contact:
Pewter World
Mannington Road
Roebuck Park
Hellingly
BN27 4DQ
United Kingdom
www.pewterworld.co.uk/contact-us
Last Updated: 19 July 2026
One item still needs checking: if Pewter World is a trading name, UK business information rules normally require the legal owner’s name to be displayed as well. Do not change this yet unless you confirm whether Pewter World is operated by you personally, a partnership or a limited company.