Delivery Information
We primarily use Royal Mail for deliveries, although certain products may be sent using another courier. Our delivery charges include packaging and handling. Delivery services may require a signature or other confirmation of delivery. We reserve the right to use an alternative suitable courier when necessary.
Unfortunately, we are unable to deliver to PO boxes.
Dispatch & Delivery Times
Processing & Dispatch:
We aim to process and dispatch orders by the end of the next working day. During busy periods, or where an item must be obtained from a supplier, dispatch may take up to three working days.
Engraving and personalisation may add up to one additional working day, depending on when the order is received.
Some products may have longer dispatch times because of supplier lead times. Where applicable, this will be stated in the individual product details.
If necessary, we may divide an order into separate deliveries so that available items arrive sooner. There will be no additional delivery charge for doing this.
Please contact us immediately if you wish to cancel an order. If it has already entered production, been personalised or dispatched, cancellation may not be possible. This does not affect the statutory cancellation rights that apply to eligible non-personalised products.
Delivery Addresses:
Orders will be sent to the delivery address supplied during checkout. Please check the address carefully, as incorrect or incomplete details may delay delivery.
If you notice an error after ordering, please contact us immediately. We cannot guarantee that an address can be changed after an order has been prepared or dispatched.
Shipping Confirmation:
You will receive a dispatch notification after your order has been shipped.
Estimated Delivery Times:
UK Orders: Normally delivered within 3–5 working days from dispatch.
Next Day Delivery: Selected products are available with Next Day Delivery when that service is chosen at checkout. Next Day Delivery is not available for every product and is subject to order timing and availability.
Urgent Orders: If you require an order urgently, please contact us before ordering. We will confirm whether an expedited service is available.
Delivery dates are estimates unless we have expressly agreed to deliver by a particular date.
Shipping Costs:
UK: From £4.50 per order.
Ireland: From £8.50 per order.
International: Apart from Ireland, we do not currently dispatch orders directly outside the UK. International customers may still order using a parcel-forwarding service that provides a UK delivery address and then forwards the parcel overseas.
Examples include AddressPal, Forward2me and Reship. These companies operate independently from Pewter World, and mentioning them does not constitute a recommendation.
Customers using a parcel-forwarding service are responsible for all onward delivery charges, customs duties, taxes and administration fees.
Returns Policy
Incorrect, Faulty or Damaged Orders:
If you receive an incorrect, faulty or damaged item, please contact us as soon as reasonably possible with your order details.
Photographs of the item and packaging may help us investigate and resolve the problem, but they do not affect your statutory rights.
Where we have supplied an incorrect item, we will arrange an appropriate return and provide the correct item or another remedy at no additional cost.
Engraved & Personalised Items:
Products that have been engraved, personalised or made to your specifications cannot normally be cancelled or returned because you have changed your mind.
This exclusion does not apply if an item is faulty, damaged, incorrectly supplied or does not match what was ordered.
If we have made an error, we will provide an appropriate remedy and cover reasonable return costs.
We may occasionally agree to accept a non-faulty personalised item as a goodwill gesture, but this is entirely at our discretion and does not create a general right of return.
Standard Returns:
For eligible non-personalised products, you have 14 calendar days from the day after delivery to tell us that you wish to cancel your order.
After notifying us, you then have a further 14 calendar days to return the products.
Products may be inspected as they would be in a shop but should not be used beyond what is reasonably necessary to establish their nature, characteristics and operation. We may reduce the refund if unnecessary handling has diminished their value.
Please return products securely and, where reasonably possible, in their original packaging. Include your order number or sufficient information to identify the order.
Unless an item is faulty, damaged or incorrectly supplied, the customer is responsible for the direct cost of returning it.
Undelivered, Refused or Incorrectly Addressed Parcels:
If a parcel is returned because delivery was refused, it was not collected or an incorrect or incomplete address was supplied, we may deduct delivery and return costs from any refund where legally permitted.
Personalised and engraved products will not normally be refundable in these circumstances unless they are faulty, damaged or incorrectly supplied.
If you would like an eligible order sent again, additional delivery charges may apply.
Refund Policy
Once we receive a returned product, or acceptable evidence that it has been sent back, we will inspect it and notify you about the refund.
Approved refunds will be issued to the original payment method within 14 days of receiving the returned product or evidence of its return, as applicable.
Your bank or payment provider may take additional time to place the funds into your account.
For eligible cancellations, we will refund the product price and the cost of our least expensive standard delivery service. Any additional amount paid for premium or expedited delivery will not normally be refunded.
Reasonable return costs will be covered by Pewter World when an item is faulty, damaged or incorrectly supplied.
Missing or Damaged Packages
All products are checked before dispatch and packaged carefully.
If an order has not arrived within the expected delivery period, please contact us so that we can investigate with Royal Mail or the relevant courier. You will not be required to resolve the claim directly with the carrier.
Where a parcel is confirmed as lost or has not been delivered within an appropriate period, we will offer a replacement or refund as required.
If a parcel arrives damaged, please contact us as soon as reasonably possible. Photographs of the product, internal packaging, external packaging and delivery label will help us investigate the damage.
Parcel-Forwarding Services
Where a customer independently chooses a parcel-forwarding company that was not offered by Pewter World as a delivery option, responsibility for onward delivery normally passes to the customer after the order has been safely delivered to and accepted by that company at its UK address.
Pewter World cannot accept responsibility for loss, damage or delays caused during onward delivery by the customer’s chosen forwarding company. This does not affect our responsibility for faults, damage or errors that existed when the forwarding company received the order.
Customers are responsible for arranging and paying for any return from an overseas destination unless the product was faulty, damaged or incorrectly supplied by Pewter World.
Customs & Import Charges
Customers using parcel-forwarding services are responsible for all international postage, import duties, taxes, customs-clearance fees and administration charges. These charges are not included in our product prices or UK delivery charges.
Product Images
We make every reasonable effort to ensure that product images and descriptions are accurate. Minor variations in colour, finish, engraving appearance, proportions or packaging may occur because of screen settings, materials and manufacturing processes.
These reasonable variations do not affect your statutory rights where a product is faulty, materially different from its description or unsuitable for its stated purpose.
For further information, please contact our customer support team.
We may update this policy occasionally. Any changes will apply to orders placed after the updated policy is published and will not remove rights attached to an existing order.
Last Updated: 19 July 2026